We are Excited to hear from you

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from Coffeeprint?

Most of the products includes “Free Delivery” within Peninsular Malaysia. Please kindly check with us if you are making order to oversea and to East Malaysia as additional charges are applicable.

Which payment methods are accepted?

We accept payment via direct bank transfer, debit card and credit card. Please send us e-mail with deposit slip and notify us if you paid via direct bank transfer.

How long will delivery take?

This is on the case by case basis. You shall refer to the working and delivery lead time for respective product before ordering. Kindly be noted that the processing time starts upon confirmation of artwork by our team.

What if I don't know how to prepare the artwork?

Each product page comes with an extensive artwork specification and tutorial to guide you with the artwork preparation.

Please seek for the help from our expert if you are total stranger to the design software. Additional charges shall apply for the professional fee.

Is your product quality guaranteed?

Yes! Our product quality is 100% guaranteed. Please refer to the terms and conditions for refund and product change.

Do I receive an invoice for my order?

In case if you do not receive the invoice after order, please check the “Order” section in your account page.

Send us an email

Thank you for contacting us. Please kindly contact us via “Live Chat” if you require urgent response.